Returns & Exchanges

At Chile Mojo, we want you to be completely satisfied with your spicy selections; if your order arrives damaged or is incorrect, we offer a straightforward return process for all our food and kitchenware products.

Return Process

• 1.
  Notify Our Team

  Contact us via email or phone within 48 hours of receiving your order to report any issues, damages, or discrepancies with your items.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the damaged products or incorrect items to help us expedite your claim.

• 3.
  Await Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with specific instructions for returning the goods if necessary.

• 4.
  Receive Refund or Replacement

  Once we verify the issue, we will either ship out a replacement immediately or issue a full refund to your original payment method within 5-7 business days.